Break-fix is purely a reactive model of IT services where nothing is being monitored and alerted till the time it results in some outage or user experience on something working not right in IT. Many organizations are moving away from the break-fix model and embracing the IT managed services model these days.
IT managed services is a much advanced and improved method of rendering the IT support. This model includes setting up of robust IT remote monitoring and management process. IT managed services provides much improved ROI and peace of mind IT support to the organizations.
As a customer, you find an issue happened to your IT. This issue can be about anything related to IT like Internet outage, BSoD (Blue screen of death) or a virus outbreak.
You report the issue to your IT service provider
The technician from the break-fix support provider is dispatched onsite to your location for working on the issue, or he/she will work on the issue remotely.
The technician diagnoses the cause of the problem.
The problem is resolved and you are billed for the work performed.
As an IT managed services provider, Technospecs finds the issue proactively using the advanced monitor sets and remote monitoring tools.
Technospecs is auto-notified about the issue from the remote monitoring tools.
Technician from Technospecs team promptly reviews the alert and start the remediation on it without you having to contact us.
The issue is resolved remotely from Technospecs or you will be notified for an onsite visit required.
The problem is resolved along with the description and details of the resolution applied in a ticket. You will be billed with the ticket details for you to review.
Your organization rarely faces any IT or technology related issues.
Your budget can handle unpredictable IT costs typically associated with unexpected IT problems.
You have a dedicated IT department in-house or you have a tech-savvy person on staff that can handle majority of the IT problems you may come across.
| ESSENTIAL ($29.95 per user/month) | PRODUCTIVITY ($59.95 per user/month) | PROFESSIONAL ($94.95 per user/month) | ENTERPRISE ($149.95 per user/month) | |
|---|---|---|---|---|
| Monitoring | 24/7/365 | 24/7/365 | 24/7/365 | 24/7/365 |
| Maintenance | 24/7/365 | 24/7/365 | 24/7/365 | 24/7/365 |
| Anti-virus/ Anti malware | Business-grade Licenses | Business-grade Licenses | Business-grade Licenses | Business-grade Licenses |
| Microsoft Office365 | Not Included | 50 GB Mailbox | Mailbox + Office 2016 | Mailbox + Office 2016 |
| Guaranteed Response | Yes | Yes | Yes | Yes |
| User Support | ||||
| Remote | $100.00/hr | Unlimited (free) | Unlimited (free) | Unlimited (free) |
| Onsite | $150.00/hr | $150.00/hr | Unlimited (free) | Unlimited (free) |
| Server Support | ||||
| Physical | $150.00/hr | $130.00/hr | $120.00/hr | TBD |
| Virtual | $120.00/hr | $110.00/hr | $90.00/hr | TBD |
| Disaster Recovery | Optional | Optional | Optional | Included |
| Business Continuity | Not Included | Optional | Optional | Included |
| Cyber Security | Not Included | Optional | Optional | Included |
| vCIO | Not Included | Not Included | 1 hour/Month | 4 hour/Month |
October 26, 2017
October 6, 2017
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August 3, 2017
